DELIVERY POLICY UK ORDERS

We will post each order within 1 -3 business days via Royal Mail/courier service along with a tracking system and once dispatched should arrive within 3-5 business days.

 

INTERNATIONAL ORDERS:

We will post each order within 1-3  business days via international Royal Mail and once posted, should arrive within 7-10 business days.

RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, we are very sorry to hear that. Please do get in touch with us within 24 hours to let us know that you are planning to return your purchase and we can provide you with a returns address.

 

If you are returning an item, please send it to us in its original unused condition in the original packaging it arrived in within 14 days of receipt.

 

Returned items should be unused. We will issue a full refund on receipt, excluding the original delivery charge, if applicable.

PLEASE NOTE:

Purchases will only be accepted for return if it is returned within 14 days of delivery, unless we have notified you otherwise.

The returning item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the product you are returning.

 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where purchases and products are faulty and a refund is made.

 

Please also note we will refund an item if it is faulty, after a thorough check of the item. 

 

Please allow 7 working days for a refund to be processed.

If you have any further enquiries or questions, please do not hesitate to drop us an email at hello@dinahtaylor.co.uk

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